Overview: ✦        Demystifying CRM – understand CRM and how it looks like in an organization ✦        Four steps to effective relationship m...

Overview: Emotional intelligence explained – what is EI, why it’s the most important social and business skill to Five steps model – mo...

Overview: What is communication? – defining communication, its importance, and uses in our daily life How do we communicate? – discussi...

 Overview: Leadership vs Management Evolution of leadership Kouzes and Posner leadership model Traits of a successful leader Influencing others pos...

Overview: Negotiating, what it is and when do we need it – learn negotiations basics and Negotiation phases – the natural lifecycle of ...