EMOTIONAL INTELLIGENCE

Overview:

• Emotional intelligence explained – what is EI, why it’s the most important social and business skill to
• Five steps model – modeling effective EI.
• Ten habits of emotionally intelligent people – clear definition of high EQ
• Bringing Emotional intelligence to life – Practicing EI.

Measurable Outputs:

• Increased EQ
• Improved communication efficiency
• Clear display of empathy
• Better communication results

Knowledge:

• Importance of self-management to improve communication with others
• Managing relationships to win
• Becoming an empathetic communicator
• Habits of highly emotionally intelligent people

Agenda:

✦        Emotional intelligence explained

• What is emotional intelligence

✦        Five steps model

• The five steps to practice emotional intelligence
• Importance of self-regulation
• The impact of EI on relationship management

✦        Ten habits of emotionally intelligent people

• Learn the ten habits
• Creating your EQ action plan

✦        Bringing Emotional intelligence to life

• Role plays to explore different emotional states and situations