PROFESSIONAL COMMUNICATION SKILLS

Overview:

• What is communication? – defining communication, its importance, and uses in our daily life
• How do we communicate? – discussing types of communication verbal, preverbal, non-verbal, and written
• Communication barriers – explaining all types of communication barriers and how to overcome them
• Two way communication – emphasizing on listening, it’s importance in communication, and how to practice active listening
• Getting comfortable with uncomfortable conversations – how to breakthroughand survive tough conversations effectively
• Mastering the art of communication – how to be an proficient conversationalist, establish rapport quickly, and manage to find common grounds with others

Measurable Outputs:

• Can easily establish common grounds with others.
• Improved communication on all types with others.
• Easily and effectively build rapport with customers.

Knowledge:

✦        Communication and it’s elements

✦        Ways communication can happen

✦        Communication barriers

✦        Composition of written professional communication

Agenda:

• What is communication?

✦        Define communication and its importance on personal and professional level

• How do we communicate?

✦        Explore the different communication elements we utilize in exchanging messages (verbal, Para verbal, non-verbal, written)

✦        The Mehrabian model Communication cycle

• Communication barriers

✦        What are communication barriers

✦        How do they affect the way we communicate

✦        Different techniques to overcome them

• Two-way communication

✦        Difference between hearing and listening

✦        What is active listening and how to accomplish it

✦        General tips for interactive communication

✦        Types of questions and how to utilize them for effective communication

• Getting comfortable with uncomfortable conversations

✦        What are uncomfortable conversations

✦        Benefits of dealing with them

✦        Successful techniques to navigate through the uncomfortable

• Mastering the art of communication

✦        Three levels of conversation depth

✦        How to engage the appropriate conversation level

✦        Using the conversation levels strategy to build rapport quickly and effectively